מדיניות החזרים

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at dunejewels@dune-jewels.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at dunejewels@dune-jewels.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dunejewels@dune-jewels.com.

Warranty & Care

We stand behind the quality of every piece we create.

All of our jewelry is handcrafted from 925 sterling silver with care and intention. That’s why we offer a 6-month warranty from the date of purchase on all items, covering any production defects in materials or workmanship.

If your item breaks due to a manufacturing fault within this period, we will gladly repair or replace it free of charge.

What’s covered:

• Broken chains or clasps due to a fault in the metal or construction

• Loose settings or stones caused by normal wear within the warranty period

• Any issue that is clearly a result of defective craftsmanship

What’s not covered:

• Damage caused by misuse, accidents, or improper care

• Tarnishing (which is natural for sterling silver and can be polished easily)

• Loss or theft

• Modifications or repairs done by third parties

To initiate a warranty claim, simply email us at [your email] with your order number, a description of the issue, and clear photos of the piece. We’ll take it from there.

Even after the warranty period ends, we’re happy to offer repairs or polishing for a small fee to keep your piece looking its best – because we believe in jewelry that lasts.

Care tip:
Sterling silver loves to be worn. When not in use, store your jewelry in a dry, airtight place. Avoid harsh chemicals, water exposure, and sleeping with your pieces on to ensure their long life