Return policy

Returns & Exchanges Policy

At Dune Jewels, we take pride in the craftsmanship of our handmade pieces. Please review our policy regarding returns and exchanges below:

1. Right of Withdrawal

In accordance with EU consumer law, you have the right to cancel your order within 14 days of receiving your items. To initiate a return, please contact us at [Your Email Address] with your order number.

2. Non-Returnable Items (Important)

Please note that the following items cannot be returned or exchanged:

  • Custom or Personalized Orders: Any jewelry made to your specific size, engraved, or customized at your request.

  • Earrings: For hygiene reasons, earrings cannot be returned if the packaging has been opened or the seal is broken.

  • Items on Sale: All discounted items are final sale.

3. Condition of Returns

To be eligible for a refund, items must be returned in their original, unworn condition and in their original packaging. We reserve the right to refuse a refund if the item shows signs of wear or damage.

4. Return Shipping

  • The customer is responsible for all return shipping costs.

  • We strongly recommend using a tracked and insured shipping service. Dune Jewels is not responsible for items lost or damaged during return transit.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 10 business days.